Privacy Policy of AppReview360.ai

Welcome to AppReview360.ai developed by HARD N SOFT TECHNOLOGIES PRIVATE LIMITED. We respect your privacy and are strongly committed to protecting your privacy and ensuring that your personal data is handled safely and securely. This Privacy Policy outlines how we collect, use, and protect your information when you use our application / services, which provides AI-powered services for reading, analyzing and replying to app reviews from various marketplaces, including but not limited to Google Play Store and Apple App Store.

We are committed to implementing policies, practices and processes to safeguard the collection, use and disclosure of the personal data you provide us, in compliance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (in accordance with IT Act 2000 of India)

By using this application / service, you agree to the practices described in this Privacy Policy. If you have any questions or concerns, please contact us through the details provided in the contact us section of this policy.

1. Information We Collect
- Personal Information : We may collect Personal Information if you create a login account to use our application / services or communicate with us. We collect information that, alone or in combination with other information in our possession could be used to identify you (“Personal Information”) as a user of our application / services.
- Account Information : When you create an account with us, we will collect information associated with your account, including your name, contact information like email id and mobile number, account credentials (userid and password (stored encrypted)), and transaction history, (collectively, “Account Information”)
- Review Content & Device Information : When you use our services, we may collect the following crucial Information of the app reviewer to offer the service, this information is as provided by the market place.
  - a. Review Content : Reviewer name / id, territory, review comment, review star rating, review date and time, time zone.
  - b. Device Information of the Reviewer : Device name, device manufacturer, device class, screen width and height, screen resolution, native platform / operating system, language settings. Information collected may depend on the type of device used to share the review and its settings.
- Communication Information : If you communicate with us, we may collect your name, contact information (mode of communication - mobile number / landline number / email id / address), and the contents of any messages you send (“Communication Information”).
- Log Data : Information that the browser automatically sends whenever you use this application / service. This log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with our application / service.
- Cookies : We use cookies to operate and administer our application / services and improve your experience on it. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, certain features of the application / service. Some of the cookies used are authentication cookies, security cookies and preference cookies.
2. How We Use the Collected Information
- We may use Information collected for the following purposes:
- - − To provide customized user experiences through login credentials
  - − To activate account, provide one-time passwords (OTP) and reset password
  - − To analyze and generate responses to the reviews
  - − To analyze the reviews and identify risks
  - − To improve and enhance the accuracy and relevance of the responses
  - − To create a service ticket based on the review comment and the review rating (star rating)
  - − To optimize the service performance
  - − To conduct research and develop new features to the application / services
  - − To enhance customer support
  - − To communicate with you
  - − To conduct audits
  - − To prevent fraud, criminal activity, or misuses of our application / services, and to ensure the security of our IT systems, architecture, and networks; and
  - − To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and / or that of our clients and affiliates
- Aggregated or De-Identified Information : We may aggregate or de-identify personal information and use the aggregated information to
- We may also anonymize or de-identify the collected Information, so that it can no longer be associated with you and we will not also attempt to re-identify the information, in which case we may use this information indefinitely without further notice to you.
- We may use such anonymized information for
  - − Analyzing the effectiveness of our application / services,
  - − Improve and add features to our application / services,
  - − Conduct research and for other similar purposes.
3. Disclosure of Collected Information
- If required by the law, we may share personal information collected to government or legal agency to
  - − Comply with a legal obligation, including to meet national security or law enforcement requirements
  - − Protect and defend our rights or property
  - − Prevent fraud
  - − Act in urgent circumstances to protect the personal safety of users of the application / services, or the public
  - − Protect against legal liability
4. Data Security
- We implement reasonable security measures to protect the information collected, from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Data Retention
- We retain the information collected for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When the information is no longer needed, we take reasonable steps to securely deleteor anonymize it.
6. Your Rights
- You may use the "Contact Us" to request to
  - − Correct your information
  - − or delete your information
- Note: Please note that some information may need to be retained for legal or operational purposes.
- Verification: In order to protect your Personal Information from unauthorized access, change, or deletion, we may require you to verify your credentials before we process your request. We may ask you to provide additional Personal Information and proof for verification, if we suspect fraudulent or malicious activity. If we cannot verify your identity, we will not provide, correct, or delete your Personal Information.
7. International Users
- By using our application / service, you understand and acknowledge that your Personal Information will be transferred from your location to our facilities and servers in India.
8. Your choices
- If you choose not to provide Personal Information that is needed to use some features of our application / service, you may be unable to use those features.
9. Changes to the Privacy Policy
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our application / service. Your continued use of our application / service after the changes become effective, constitutes your acceptance of the updated Privacy Policy.
10. How to Contact Us
- If you have any questions or concerns or need any support regarding the application / services, please contact us at
- support@hnsonline.com
  Contact Us
- Hard n Soft Technologies Private Limited
  Thank you for using AppReview360.ai
- We value your privacy and are committed to protecting your information.